All items of Floral Me are handmade, and reservations must be made at least 3 days in advance. For urgent orders, please contact us before placing an order.
For fresh flowers or artificial flower products, if the main flower material is out of stock or there is a big difference in color, we will notify the customer to replace it with other flowers of similar value, while lining flowers, paper or ribbons, etc. will be replaced with materials of equal price without notice.
The delivery time of the bouquets can be selected in the morning (10:00-14:00) and afternoon (14:00-18:00) time periods. There is no designated delivery time within the time period. If you need to specify the delivery time, the surcharge is $200
If the delivery is delayed due to traffic or weather problems, we will proactively notify customers of the relevant situation.
If the recipient fails to receive the goods within the specified time period or the information provided by the customer is wrong and the delivery fails, we will charge an additional fee based on the nature of the product. As fresh flowers are perishable products, in order to ensure the quality of our fresh flower gifts, if the gifts cannot be rescheduled for delivery on the same day, we will advise customers to remake fresh flowers and arrange for delivery again. For the price of re-made flower gifts, please contact our customer service officer, we will make adjustments according to the situation.
All gift without fresh flower will be sent by fast delivery courier.
If you need to change the content of the order, please contact us as soon as possible. If the project has already started the production process, an additional fee will be charged to change the production content, and the delivery time may be delayed. In addition, if the price of the changed item is higher than the order price, the customer need to pay the difference. If the price of the changed item is lower than the order price, the difference will not be refunded.
Once all orders are placed, they cannot be cancelled.